Thank you for shopping at Raakis Masala! We want to ensure that your shopping experience with us is as enjoyable as possible. In the event that you are not completely satisfied with your purchase, we have outlined our return and refund policy below.

 

  1. Return Eligibility:

   – To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.

   – It must also be in the original packaging.

   – Perishable goods, such as food items, cannot be returned.

 

  1. Return Process:

   – If you wish to initiate a return, please contact our customer support within 7 days of receiving your order.

   – Provide us with your order details and the reason for the return.

   – Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

 

  1. Refund Options:

   – Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

   – We will also notify you of the approval or rejection of your refund.

   – If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

 

  1. Non-Refundable Items:

   – Some items are non-refundable and non-exchangeable. These include perishable goods, customized products, and gift cards.

   – We do not accept returns or provide refunds for these items unless they are damaged or defective upon arrival.

 

  1. Damaged or Defective Items:

   – If you receive a damaged or defective item, please contact our customer support immediately.

   – We may request you to provide photographic evidence of the damage or defect.

   – Once verified, we will either replace the item or provide you with a refund, based on your preference and product availability.

 

  1. Return Shipping:

   – Unless the return is due to our error, you will be responsible for paying the return shipping costs.

   – We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

  1. Exchanges:

   – We currently do not offer exchanges for products. If you wish to exchange an item, you will need to return the original item and place a new order.

 

  1. Contact Us:

   – If you have any questions or concerns about our return and refund policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction.

 

At Raakis Masala, we strive to deliver high-quality products and exceptional customer service. We appreciate your support and understanding regarding our return and refund policy.

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